Ealing Council's Parking Permit System 'Dysfunctional'

Complaints grow about difficulties in getting renewals

Residents fear PCNs if they are unable to renew permits
Residents fear PCNs if they are unable to renew permits

There have been a growing number of cases of Ealing Borough residents having issues with renewing their parking permits.

Numerous attempts to make the renewal have been unsuccessful and online help has not been available with the council not responding to emails and even letter about the issues.

A number of people have walked to the council offices to try and get assistance including a resident in their mid-eighties but met with no success. One man who travelled from Chiswick to see if his issues could be sorted out in person was told by security staff that none of the employees in the relevant department were on site as they were all working from home.

Another said, “This dysfunctional system is causing a huge amount of stress and expense. We now have to pay for a car that we rarely use to park outside our own house on a daily basis. Previous experience with the council has taught me that even if they acknowledge and fines levied were invalid it will be a battle to get the money back so we are not taking the chance. I’ve noticed more yellow stickers on car in the area so the council appear to be making hay. We have huge challenges ahead as a family and this is an extra drain on our increasingly limited finances.”

The online system is operating on Ealing Council’s behalf by Taranto which is a unit of Canadian company Trapeze Software. It provides the processes for a number of other councils in the UK including Wandsworth.

Local resident Justine Sullivan has raised the case of an elderly women unable to renew her permit who has lived in the Draytons for over thirty five years with her local councillors and MP James Murray. She says that it is surprising no action is taking place with an election in the near future.

The system does seem to be working for some as one of our colleagues recently needed to renew and had no problems.

A spokesperson for Ealing Council said, "There doesn’t appear to be any major issues with permit renewals so if we are able to get specifics, we can investigate."

Like Reading Articles Like This? Help Us Produce More

This site remains committed to providing local community news and public interest journalism.

Articles such as the one above are integral to what we do. We aim to feature as much as possible on local societies, charities based in the area, fundraising efforts by residents, community-based initiatives and even helping people find missing pets.

We've always done that and won't be changing, in fact we'd like to do more.

However, the readership that these stories generates is often below that needed to cover the cost of producing them. Our financial resources are limited and the local media environment is intensely competitive so there is a constraint on what we can do.

We are therefore asking our readers to consider offering financial support to these efforts. Any money given will help support community and public interest news and the expansion of our coverage in this area.

A suggested monthly payment is £8 but we would be grateful for any amount for instance if you think this site offers the equivalent value of a subscription to a daily printed newspaper you may wish to consider £20 per month. If neither of these amounts is suitable for you then contact info@neighbournet.com and we can set up an alternative. All payments are made through a secure web site.

One-off donations are also appreciated. Choose The Amount You Wish To Contribute.

If you do support us in this way we'd be interested to hear what kind of articles you would like to see more of on the site – send your suggestions to the editor.

For businesses we offer the chance to be a corporate sponsor of community content on the site. For £30 plus VAT per month you will be the designated sponsor of at least one article a month with your logo appearing if supplied. If there is a specific community group or initiative you'd like to support we can make sure your sponsorship is featured on related content for a one off payment of £50 plus VAT. All payments are made through a secure web site.

March 7, 2022