West Middlesex Hospital is celebrating a positive inspection report which found the hospital was meeting all the required standards in quality and care. The unannounced scheduled visit was made in April by the Care Quality Commission.

The CQC is the independent regulator of all health and social care services in England. Their job is to make sure that care provided by hospitals, dentists, ambulances, care homes and services in people’s own homes and elsewhere meets government standards of quality and safety.

They carried out their review of services as part of a routine schedule of planned reviews. This involved reviewing all the information the CQC hold about the Trust and carrying out a visit on 26 April 2012, where they observed how people were being cared for, talking to staff and speaking to people who use our services.

The CQC inspectors spoke with patients on four wards: Osterley 1, Osterley 2, Syon 2 and Richmond. In their summary report they said that:

“Everyone we spoke with felt that their privacy and dignity was respected by staff. Patients told us that they were ‘well cared for’ and that they had confidence in the staff. Most people we spoke with felt that their individual needs were met through the treatment and care they received.

“Patients we spoke with about discharge from the hospital told us that they received the appropriate discharge documentation to ensure that their care and treatment would be continued by their community healthcare provider

“Patients and their relatives told us that they were satisfied with the care and treatment they received from staff. One patient told us: From porter to consultant, everyone has been excellent”.

The reviewers looked at five outcome measures during the visit;

• People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run
• People should get safe and appropriate care that meets their needs and supports their rights
• People should get safe and coordinated care when they move between different services
June 20, 2012ff to keep people safe and meet their health and welfare needs
• The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care

Dame Jacqueline Docherty, Chief Executive said: “I am very pleased to report that the Trust met all the essential standards of quality and safety that were inspected. The full report includes some really positive observations from the inspection. www.cqc.org.

We are continually reviewing our services to ensure they are aligned with the needs of our patients and this report gives reassurance that we are achieving our vision to be a first class hospital for our community.”

 

June 19, 2012