Walfinch Chiswick, Hammersmith & Kensington—a local home care provider—has been awarded a prestigious “Outstanding” rating by the Care Quality Commission (CQC) following its very first inspection.

This exceptional achievement places them among the top 5% of care providers in the UK, with such recognition being even rarer on an initial review. The rating comes after a thorough CQC audit, which evaluated every aspect of the care provided, including safety, responsiveness, and the treatment of both clients and staff.

Catriona Eglinton, CQC deputy director of operations in London, said:

“When we inspected the service, we were impressed by the safe, kind, and personalised support staff gave people. We found a collaborative and open culture in which everyone worked together to find improvements to people’s care.

Staff used these close relationships to plan people’s care in partnership with them, their relatives, and other healthcare professionals.

We saw staff were very competent, assessed people’s needs well, and knew specific details of people’s preferences, such as their favourite tv shows and when they were broadcast.

The team are right to be proud of the care they’re providing here. We hope others look to this report as an example of great practice.”

Managing Director of Walfinch, Tanya Santos, said:

"We are absolutely thrilled to have received an Outstanding rating in our very first inspection. I couldn’t be prouder of our incredible team. This achievement is a true testament to their dedication, hard work, and unwavering commitment to delivering the highest quality care and enriching the lives of our clients. We are fortunate to have such exceptional individuals in our care team, and we remain steadfast in our mission to provide the very best service possible."

Call Tanya for free care advice on 020 4568 6800.

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