Forum Topic

iPhone/ outlook issue - help needed

Hi - I have been receiving an error message ‘Cannot get mail. The connection to the server failed. It appears from searching on community forums that this is an issue most likely with the Apple rather than Outlook. It is affecting both phone and iPad. I have followed all the suggestions - deleting and reinstalling outlook, rebooting the phone, ensuring latest update has run, changing password, turning Wi-Fi off and on, turning airplane mode off and on. Nothing has worked.Apple Genius Bar don’t offer appointments for this and I cannot work out how to get Microsoft support.Can anybody advise! Tearing my hair out.

Alison Gascoigne ● 1d5 Comments

Glad (or should that be sorry!)  to hear I’m not the only one. I need to summon up the courage to revisit the authentication process.

Alison Gascoigne ● 1d

I have had the same issue on both iPhone and iPad. Finally resolved today but only after going through hoops with ID verification and the most complex CAPTCHA check I have ever seen.

Paul Charlton ● 1d

Thanks both! I haven’t tried today, I lost the will to live yesterday and as I tried too often it has locked me out, so I need to try again in the next few days.

Alison Gascoigne ● 1d

Have you tried again this morning?  The problem isn't Apple but Outlook and supposedly they have fixed it.  I had the same issue with my iPhone but, having deleted and reinstalled Outlook this morning, it's working again. Hopefully a permanent solution.

Mary Oppe ● 1d

Looks like you have done quite a bit. Have you checked firewall is not blocking application. Being its on multi devices,im guessing apart from the obvious log in credentials it must be them

Julian Pavey ● 1d