I use apps for parking - they mostly make my life easier than the alternatives available, however I have a few caveats.Firstly it should still be straightforward to be able to park somewhere without needing to be able to access an app - and that isn't always the case, so introducing an app is something that can make difficulties for non-app users, as the introduction of an app then paves the way for non-app users to lose their ability to park where they previously could. The other thing is that apps should make it crystal clear exactly what you are 'booking' i.e. reg, location, expiry time, and the app also highlights when you don't complete a booking.
Andrew Jones ● 2d