Forum Topic

I am at my wit's end - can anyone advise?

I changed my car at the end of June and told LBH traffic because I was on the exemption database for the Grove Park LTN. I got an email from them confirming my new car was on the exemption list for Hartington/Stavely LTN. Since then I have had 6 pcns, the latest being today. THe nice lady in Traffic has sent Serco a message to confirm this, but they have paid on attention. LBH complaints does not cover this. This is not parking so I can't ask Richard Jennings. Anyone got any idea what I can do? every time one comes in I have to challange it and I am very fed up

Iris Hill ● 38d17 Comments

It’s always disappointing to hear when a resident contacts a councillor and gets no reply.From what you’ve said, I’m guessing you live in Chiswick Riverside ward, since you’ve referred to your councillor as “she.” You have three councillors, one Labour and two Conservative. It sounds like you only contacted the Labour councillor, as I can confirm it wasn’t Cllr Gabriella Giles or myself — neither of us received anything from you.If something like this happens again, please do copy in all three ward councillors. That way, if one doesn’t respond, the others can step in and get the matter resolved quickly

Peter Thompson ● 18d

cock up not conspiracy! My councillor was no help -I did not even get a reply when I emailed her. However a nice guy at Traffic took it up and had all the pcns cancelled. They had done their bit sending the info to NSL the day I emailed them about the change. They messaged them a few times and it took a few weeks but the pcns stopped. I noticed that I was getting emails from him that he had taken action at 9pm at night. They certainly work hard in the council

Iris Hill ● 18d

I now understand Councillor's have been told they cannot intervene in these matters?I know of a similar case where a resident who previously had all relevant exemption(s) has been advised they didn't apply for a specific Hartington Road exemption when registering their change of car. To not simply apply the same exemption arrangements at the point of the vehicle 'swap' seems a deliberate attempt to extort money

Richard Schofield ● 18d

Sue Serco for violating Disability Rights laws

Petey Rosebar ● 35d

I talked to a traffic warden about going digital. he said that they tended to know already which cars were "legal" and which were without a permit. He said it does not take any longer to check the database. Thanks also Guy. The team leader in traffic has said he will sort this out and has cancelled the pcns I received

Iris Hill ● 37d

Much as I like to blame Serco, the contract with them has been cancelled (actually because they didn't want to do it any more).The address for permits is hounslow.permits@nsl.co.uk I imagine the IT incompetence is with nsl as it was for many years with Serco.But the parking team should resolve and if they do not respond a ward councillor will intervene.

Guy Lambert ● 37d

We renewed our permit recently and I'm sure payment was made to NSL. New permit is virtual,anyone know how this will work? Are the wardens going to have to check every single vehicle in a controlled zone?

Jan Porter ● 37d

Is Serco able to do anything right?????

Iris Hill ● 38d

As I understand it the problem lies at the interface between LBH and SERCO. Hardly rocket science.

Sam Hearn ● 38d

Good point Sam. Are other people having the same problem? The worse thing is that there is no point of complaint about whoever administers this - ?Serco

Iris Hill ● 38d

Good news Iris. However Cllr Jack still needs to get involved because you are not an isolated case. One off sticking plasters are fine but the system itself needs fixing so that no one else is affected.

Sam Hearn ● 38d

Yet another example of Hounslow's poor IT skills. Problems like this arose when the LTN schemes were first introduced 5 (?) years ago. They called them teething problems. In other words they rolled out the LTNs without properly testing the software. Five years later there should be no such problems. Sack a few of the 17 Press Officers and employ a couple of IT people to write some code. Could probably get AI to do most of it!

Sam Hearn ● 38d

Thank you Jack. I had emailed traffic and have had an email back just now from the Team Leader to say he is going to help. So before I bother you, let's see if he can deal with this

Iris Hill ● 38d

Hi Iris - I’m dealing with a few similar cases to this at the moment. Drop me an email on Jack.emsley@hounslow.gov.uk and I’ll be happy to intervene for you.

Jack Emsley ● 38d

Petition to have the LTN removed. It benefits only a few and causes traffic chaos for thousands every day.

Steve Taylor ● 38d

Thanks. Do you know that they can intervene?

Iris Hill ● 38d

Get a local councillor on the case - that's what they're there for.

Vanessa Smith ● 38d