Forum Topic

How easy is it to keep your landline number when renewing a broadband contract?

My (Plusnet) broadband contract is going to come out of its discounted period pretty soon. The renewal offer from Plusnet is cheaper, but it would be fibre provided broadband, rather than via copper/ADSL which is what I have at the moment.So, is there an easy way to keep my existing landline number? I don't have any issue with moving to VOIP, but I do want to keep the number I've had ever since I moved in.

Andrew Jones ● 47d7 Comments

Thanks for sharing your positive experience with EE.

Andrew Jones ● 45d

Same happened to me. Sadly had to leave Plusnet. They transferred me from Plusnet to EE. They did everything and I kept my landline number. EE were excellent at sending new router and everything went according to plan and happened exactly as they said it would Set up was easy but had a small problem as my landline phone was stationed next to the router. One quick phone call to EE and it was sorted. So far impressed but annoyed I had to change.

Elizabeth Price ● 45d

Thanks.

Andrew Jones ● 47d

Thanks Julian,No offence taken. I did some initial searching with Google. My thing was that I quite like Plusnet, their customer service has been pretty good e.g. when I had an issue with a router, I spoke to someone who actually knew her stuff, and listened to me rather than going through a flow chart, and concluded that I had a partially working router which needed replacing.So I was really hoping to keep Plusnet but also keep my Landline number, which would need me to migrate the landline number, before renewing with Plusnet.All the solutions for going over to VOIP were more tailored to business use from what I could see, which is why I posted my question.Having spent a bit more time since I posted, looks like my easiest option by far is to move to a new provider which still provides a phone, and have to hope the customer service isn't too bad, or that I won't need it.

Andrew Jones ● 47d

Yes, you should be able to move your existing number to a new service with the existing provider or a new provider.The renewal proposal from Plusnet should explain this.  If you get a quote from another provider, their proposal should explain this as well.There are some circumstances when they won't move a number, maybe if you were changing address out of the area, but these are exceptions.

Michael Robinson ● 47d

Andrew needs all the help he can get - it doesn't matter what it is; so we should help him..

Michael Brown ● 47d

No offence, Andrew, but have you thought about simply putting your header into Google? It gives you the answer instantly."Yes, your current home broadband provider should let you keep your landline number when you move to a new provider, as per Ofcom regulations.  If you want to keep your number let your new provider know"

Julian Pavey ● 47d