I agree.I used the service from Brentford to Vauxhall and Waterloo every day for nine years. Delays were rare and were often due to circumstances well outside SWT/SWRs control including the regular passenger incident (or as expressed by the train guard "another bloody fight at Feltham") or the memorable meltdown of the signalling and announcement system (when I learnt that the on-train announcements are generated centrally) when we were told just after Chiswick as the train crept along, that "the next station stop is Portsmouth Harbour, where this train terminates". Followed by "can the guard please contact the driver".
N V Brooks ● 62d