My elderly in-laws' TV system and BT broadband router were damaged in a lightning strike last week. BT have successfully given them a new router but the TV sound won't play when they use their BT TV Box. The picture is fine. The BT engineer reckoned it was a problem with the TV, not the BT TV Box and thought it might be an issue with the HD scart socket on the TV itself. Does anyone know if there's any other way of connecting the BT TV Box to the TV - e.g. through an HDMI port etc?Any help gratefully received! Thanks.
Phil Kay ● 82d10 Comments
Yes, those are the ones. My original purchase was for the computer but, they were far too good, so I needed them for the TV for a week and never went back. A good thing they are usb powered from a usb port on the TV itself so when we put the TV into standby the power to these also dies. The quality is very good for the price. I would get another set but I have too many speaker sets lol
Andrew Craig ● 79d
Just heard back from my father-in-law - unplugged everything, left it overnight and it's now all working perfectly!!Thanks so much to everyone for your help. I've never really understood the BT setup, so will always need some help when things go wrong.Andrew - are these the speakers you were talking about? I might buy a pair for my mother's Zoom calls:https://www.amazon.co.uk/gp/aw/d/B0791H74NT/ref=cm_cr_arp_mb_bdcrb_top?ie=UTF8
Phil Kay ● 79d
Well , don't change the TV, just get then to output to external speakers or a soundbar through the headphone out or dedicated optical out. I have a set of Creative pebble speakers , very small , less than 20 quid that suit my needs on one of the TV's
Andrew Craig ● 80d
Thanks Bruce and Bernard. It never occurred to me to turn the TV off and on again at the wall! I've asked my father-in-law to do this overnight and get back to me. The individual volume controls all work fine and deliver sound on the AV channel, via the Scart lead. As I said, the other TV worked fine immediately.I tested all 4 HDMI sockets and they all had excellent video, so no problem with finding the correct inputs.
Phil Kay ● 81d
PhillI think the lighting strike may of damage part of the PCB. But I struggled with a TV only to find out out the volume had been turned right down the accidentally muted. Also on TV with multiple HDMI inputs you have to select the correct input on the TV to receive a signal through input selected.But as the lightning strikes took out you BT box I’d say it went through to your TV as well
Bernard Allen ● 81d
Unfortunately it does sound as if the lightning strike has done some damage to the TV though why only the audio has been affected I couldn't say. I don"t suppose you have another HDMI device you could try like a DVD player?Some Googling with the make and model of the TV might produce some clues though as a starting point you might want to disconnect any hdmi leads and unplug the TV for 60 seconds. Yes - another case of try turning it off and on again!
Bruce Hammal ● 81d
The HDMI lead from the BT TV box to the TV was supplying HD visuals but no sound whatever. The BT engineer had plugged a Scart lead in as well and on the AV channel, sound and (non-HD) visuals were playing. The problem was exacerbated by using a broken Scart lead.The original TV has 4 HDMI sockets and I tried them all but no sound came out. I plugged in a different TV and the HDMI connection delivered sound and HD visuals.I'd guess then that all of the HDMI sockets on the original TV itself are damaged. Why else would it play visuals but no audio?
Phil Kay ● 81d
Thanks so much Julian and Andrew!I'm going there later and will try all of that. My mother-in-law is not great at accurately passing on what engineers tell her but he sounded quite curmudgeonly.Thanks!
Phil Kay ● 82d
The scart socket and cable are an old technology before hd signals for TV came around. Plus I've never heard of an HD scart. I just think you are a bit mixed up with the info they have given you. An output for a new BT box will definitely be an HDMI socket and cable going to the same on the TV. Maybe whilst trying to find out what happened last week they have switched audio off or low on the TV. Both the TV box and the TV have audio levels so if either is low or zero they will not hear anything. Also both have a mute function so that needs checking.If not then TV's have multiple HDMI sockets so change to the others. If not then try a new HDMI cable. If they have headphones then also at each of these steps plug the headphones in to check internal sound bypassing the TV speakers. Finally , if there is an aerial socket in room then connect it up put TV into terrestrial TV mode do a tune and see what you can get. This makes sure it's not the BT box itself which is not sending audio . After that. have a cup of tea
Andrew Craig ● 82d
All models come with HDMI phil,this is how you should connect the box to the TV. Once connected select the correct HDMI ch on the TV.Otherwise make sure mute is not on with both tv remotes be it unlikely Q.Does the TV have HDMI slot,scart leads can be problamatic so may need replacing if no HDMI option Lastly,a scart is either fully wired or RGB only.If the scart is only RGB and not fully wired you will have no sound so thats worth checking. But HDMI if your tv takes one
Julian Pavey ● 82d