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Low Traffic Neighbourhood road closures ignored older residents’ needs

Town hall bosses ignored the needs of older people when they closed roads to try to promote cycling to younger people, a watchdog has found.A damning ruling on how two Low Traffic Neighbourhoods (LTN) were introduced found Hounslow Council failed to properly consider how those who struggle to cycle or walk rely on cars to get essential supplies home.Last July, a busy main road and a residential street in west London were shut to through traffic as part of Grant Shapps' "green transport revolution" to promote active travel.Turnham Green Terrace and Devonshire Road in Chiswick were closed during the pandemic using emergency powers introduced by Mr Shapps, the Transport Secretary.A Chiswick resident lodged a formal complaint with the Local Government Ombudsman, claiming that although he was a keen cyclist the council had failed to consider how, because he was in his 70s, he relied on his car to get shopping home. The resident pointed out that traffic congestion was being forced onto neighbouring roads.In his 13-page report, Michael King, the ombudsman, noted how the council "received thousands of comments on the [LTN] schemes, including multiple expressions of dissatisfaction".While the ombudsman found the council produced "clear reasoning" of why it needed to provide more space for pedestrians, he upheld the complaint "finding fault" on the decision to close the two roads."I expected to see some evidence to show that officers considered the potential impact of these [closure] proposals," Mr King wrote, adding that the council had no record of assessing "why cyclists would benefit from these short stretches of road closed to most other traffic".While he said the council had created a "sensible [LTN] framework at short notice", he concluded: "There is no record to suggest that it considered the potential impact of the closures on groups other than those with disability but who might have other protected characteristics, particularly that of age."This is a section of the population less likely to cycle or walk significant distances. It is also a section of the population more likely to be reliant on public transport yet also reluctant to use public transport during the pandemic. Again, I would expect to find some record that officers considered this section of the population in its decision-making. But none has been provided. This, too, justifies a finding of fault."The ombudsman, who identified a "lack of record-keeping" to explain the logic for closing the roads, added that it was "contradictory" to shut Turnham Green Terrace – a "major road" – because it diverted traffic to residential streets. He also did not find fault with the "limited consultation", despite an online system having "an inbuilt bias" in favour of LTNs and added it was "notable" that the Government expected councils to "act quickly" and its "initial guidance gave minimal advice" on engagement with communities.The resident, who does not want to be named, said: "This report demonstrates the power council officials must feel they have to do whatever they wish without scrutiny or reference residents and traders in the affected areas. Fines incurred should now be paid back by the council."Cllr Steve Curran, the council leader, said: "The LGO made clear that any concerns were with record keeping, not the decision to close roads to through traffic."The report finds 'the council's Streetscape policy provided a sensible framework at short notice for how it would identify and implement schemes designed to achieve the Government's objectives' and that as 'Government expected councils to actively look for opportunities to make changes to roads that might influence a change in road use habits' there was, 'no fault therefore in the use of a tool... actively seeking out such schemes'."Finally, the LGO makes clear that injustice to the complainant was limited to any distress arising from uncertainty. The council has accepted that and will issue an apology to the complainant which we are happy to repeat in public."Last October, the council abandoned the road closure on Turnham Green Terrace.https://www.msn.com/en-gb/cars/news/low-traffic-neighbourhood-road-closures-ignored-older-residents-needs/ar-AAPjH7N?ocid=msedgntp

Mark Perry ● 1842d77 Comments

Thanks Francis - yes, I was talking about OneChiswick's handling of the accident data.I did wonder if we should so heavily rely on OneChiswick's press release of the Ombudsman's report as published in The Telegraph.The council has now released the Ombudsman's report:https://www.hounslow.gov.uk/downloads/download/751/ombudsman_s_final_decisionAs you mind imagine, there is a difference of nuance and emphasis in the full findings vs the OneChiswick summary - although it is pretty fair.There's a bit of hyperbole calling it a "damning ruling" and the Ombudsman actually says:"I consider the Council’s Streetscape policy provided a sensible framework at short notice for how it would identify and implement schemes designed to achieve the Government’s objectives. I do not find fault in the limited consultation envisaged as part of the policy."The central issue is why the Council closed Turnham Green Terrace when it is a B-Road and a major through route.  If the closure then pushed traffic onto minor residential roads, then that defeats the Council's main objectives of reducing rat running. The fault wasn't for closing the road, it was for not providing evidence of why they thought it was necessary and whether they'd considered all protected groups.It may well have been the wrong decision but the Ombudsman isn't there to second guess the council's decisions:"We cannot question whether a council’s decision is right or wrong simply because the complainant disagrees with it. We must consider whether there was fault in the way the decision was reached."I'm not sure what exactly OneChiswick has won here (apart from an apology to Mr F who could already drive his SUV the half mile to the shops without a detour) - perhaps some political momentum?

Ed Saper ● 1840d

He's not a hypocrite. There is a sound ecological argument for keeping a car as long as possible. Most cars generate more CO2 in the production process than they do by being driven so keeping them as long as possible helps in a small way to reduce global warming. The offset to that is the emissions of pollutants is higher in older cars but if it is not being driven very often then it is perfectly reasonable for someone to conclude on balance that the car should be kept.On the other hand the statement he made on the Ombudsman's decision could almost have been drafted for him by Boris Johnson. It seems to be an increasingly common tactic of politicians when faced with a difficult issue to give answers which basically are saying they have more important things to deal with.The points raised by the complainant were perfectly reasonable and at an early stage the council could have acknowledged deficiencies in the process and the Ombudsman would not have needed to be involved. Instead they doubled down and refused to admit they were anything less than perfect which then required the report to be written explaining why they weren't. Despite his council being forced to apologise and review its process, Cllr Curran appears to be totally unapologetic. His statement boils down to him saying, 'How dare you criticise me when I am in the process of trying to save the planet'. It is the same logic that Insulate Britain believes allows them to operate without any sense of responsibility for the consequences of their actions.

Paul Corcoran ● 1839d

I think what Philippa is driving at is that change is necessary and we are all going to have to accept that. Resistance to that change by people not seeing the broader picture will be a problem but a much bigger issue will be politicians cloaking themselves in a green mantle to achieve aims which have nothing to do with improving the environment and tackling climate change.Cllr Curran's extraordinary statement only serves to highlight just how far his administrations actions are from its stated aims. The Ombudsman's report shows how they prepared to ignore a policy position made just a few weeks before in order to rush through their measures in Chiswick. By there own yardstick the closure of Turnham Green Terrace was not viable. Yet they chose to proceed and, although it was outside the remit of the Ombudsman to say so, the lack of consideration of more suitable sites for similar measures elsewhere in the borough was clearly a flaw in policy making.The trend across London of the traffic measures implemented by local authorities is for the most impactful to be set up in wards which elected a party other than that which controls the council but it is Hounslow that has followed that template to the extreme. At least 90% of the fines generated by the schemes installed during lockdown have been in the W4 area.A council which was genuinely prioritising encouraging active travel and reducing emissions would not have targeted one area in this way, particularly not Chiswick which already had the lowest level of daily car use and highest proportion of cyclists in the borough. The return on investment in terms of sustainable modal shift and reduced emissions would have been greater anywhere but Chiswick.Going forward I think that the government needs to act to stop the use of transport policy as a political weapon and require boroughs to show they have taken into account climate change issues just as they are supposed to do with equalities issues (although in the case of Hounslow, as the Ombudsman tells us, they sometimes dont). This would require them to target measures to encourage active travel in the locations where they would have the most impact and therefore the greatest benefit to the environment.

Jeremy Parkinson ● 1838d

“On Monday, Oct 11th 2021, London Borough of Hounslow’s Council Leader, Steve Curran, issued a statement describing people in Chiswick as a “hardcore rump” and telling them to “grow up”. These inappropriate remarks have highlighted the ethical and technical vacuum within the leadership of Hounslow Council.  His comments are not worthy of a person holding his position. The statement is a wilful and a blatant attempt to deflect the real criticism that is embedded within the Decision published last week by the Local Government Ombudsman that was critical of Hounslow Council. It is true, as Cllr. Curran claims, that a lack of record keeping was reported upon by the Ombudsman, but what Cllr. Curran seeks to ignore through his selective reading of the Decision is the following: 1.      The Ombudsman raised a series of comments asking why the Council had not sought to quantify the demand for cycle movement through Turnham Green Terrace. The Ombudsman asked: §  Where the evidence was that either Turnham Green Terrace or Devonshire Road was part of a published and integrated cycle network (as Hounslow’s evidence had suggested)?§  What further benefits would pedestrians gain from the vehicle access restrictions? §  And, most tellingly, just what did the officers know about the amount of traffic diverted onto other routes and the impacts on those roads?  Perhaps such work was done and the necessary records are missing, but the Ombudsman could not find them and Hounslow did not have the answers to these questions, which he identified as a serious failure in process. 2.      The Ombudsman found that Hounslow’s consideration of Public Sector Equalities Duties (as defined in the Equality Act 2010) was general and cursory. He found no record of, and Hounslow could not supply, any evidence that it considered the potential impact of the road closures on groups with protected characteristics under the Act, other than those with disability. In particular, the Ombudsman pointed to an absence of any consideration of the impact on the elderly. The fact that the Ombudsman could not find any record of such matters being considered equates to no proper consideration of impact by either the officers or the councillors.  Hence the fault was more that the lack of a record. 3.      The final point the Ombudsman highlighted and Cllr Curran ignores is the contradiction between the paper the Council published in early May 2020, saying it would protect major roads, including B roads, and its subsequent action in using the Streetscape measures to close Turnham Green Terrace (the B491) to through traffic. The lack of any explanation for this contradiction is found to be a fault, and the contradiction remains a fact.  The fact that there is no record is secondary. The lack of any evidence to support or answer the Ombudsman’s questions suggest serial failure by the Council in process and such serial failure very much indicates that the matters in the questions were not addressed, and thus by association the Council was at fault on all counts beyond record keeping.  The Ombudsman’s primary duty is to identify failures in process, but the Council could not answer his searching questions. This was not because of a lack of record keeping per se, but because processes that should have been followed in making decisions were not and those decisions were taken without clear foundation. Cllr Curran continues to use Streetspace as smokescreen for failure.  Two core foundations of Streetspace were encouraging active travel and reducing car access and use in local areas (‘modal shift’).  There has been no data published to confirm that there has been a significant modal shift from car to cycling or walking as a result of Streetspace, and officers of the Council have conceded at committee that they do not have such evidence.  What Chiswick residents know through experience, is that the so-called Low Traffic Neighbourhood schemes (“LTNs”) within Streetspace nearly all result in traffic diverting onto roads, often residential, that are already busy, and with little or no modal shift this results in more delay and congestion. Some of this is local people being forced to make longer journeys around the LTN, especially in South Chiswick. The net outcome is increases in area-wide noise and pollution due to more stationary traffic (the worst pollution condition) and longer journeys than before.  Ironically, the LTNs are probably doing the opposite of what climate activists want, adding to rather than reducing pollution. We don’t know this, as Hounslow Council has not provided any evidence of pollution levels, except for one station on Chiswick High Road.”

Mark Perry ● 1838d