Funnily enough, soon after I posted my earlier comment, a rated bill from Thames Water arrived for one part of our premises which shares a metered supply with the rest of the premises. Cue a lengthy time on the phone including being transferred from one department to another who denied responsibility and transferred me back again, being asked to hold until they cut me off, being given a series of options none of which came near to addressing the problem, and various chats with their call centre personnel who, judging by their accents, are based in South Africa. I now need to go and lie down in a darkened room to recover.
Richard Greenhough ● 2048d