Forum Topic

Phone line

Can anyone help.  I'm with TalkTalk, recently at their insistence, I was more or less forced to accept their so called faster fibre broadband.   The incoming phone line is of course rented by TT from BT.      Since the switch over to fibre, most if not all incoming phone calls that I answer, the caller can only very faintly hear me!  They have to hang up and re-dial - this second call is as clear as a bell for both of us.    Before I allocate a week to tackle the prolonged process of getting through to anyone at TT's supposedly Customer Services Dept., has anyone else had a similar problem and got it resolved?I did'nt ask for or need fibre but TT insisted, despite my telling them I only use the phone and use my computer for emails, this website,  searching the internet.  I don't use the TT TV services or watch films on the computer.  

Jennifer Selig ● 2324d3 Comments

I have been a Talk Talk customer for many years (because they kept taking over smaller Internet providers I was with).  I called them up to discuss moving to fibre broadband but decided the costs and benefits weren't worth it.  They have never tried to push it to me at all.  Maybe ask if you can change back - if you buy something over the Internet you normally have at least a couple of weeks to change your mind and return it.

Claire Moran ● 2324d

Claire, yes I'm sure I could change back but the hassle of doing so ....!  Also my main reason for staying with them was my need to phone my sick sister in Monaco on a daily basis.  They stopped the 500 mins a month for £5.  However currently I have a very good deal costing me less than £30 pm. for the next 12 months.  I'd like the problem with the incoming calls sorted - it may resolve itself, I'll give it another week!  Like you I've been a customer of TT from almost when they first started, phone first and then continued when I got a computer.

Jennifer Selig ● 2324d

As it is your line and you have just switched are you using a master socket which is prefered for fibre(two sockets with built-in filters). One for phone and other for fibre, you should at least have a microfilter attached otherwise your get noise interference on your phone line. That goes for any phone connected to a bt socket in propertyAs to  "I was more or less forced to accept their so-called faster fibre broadband"I think that comes down to a good salesperson and you saying yes at the end.Just a few heads upAll contracts with ISPs have a minimum  20-day cancellation period from the date of the new contract. Also, ISPs have to now notify you one month in advance of your contract finishing. Many people have not had this and suddenly found the monthly bill has risen in £S as a rolling monthly cost out of a contract. If so, ask to claim it back or notify them that your notify Ofcom.This goes back to mid-Feb, so if you definitely did not receive any info from around that date onwards and your bill has risen out of contract I would claim it back. Some are giving the COVID excuse but its done automatically and not by a human.

Julian Pavey ● 2324d