Forum Topic

Sky Broadband

Has anyone else had their connection drop regularly throughout the day? The Sky troubleshoot of unplugging / resetting the router not helping.We’re in the Chiswick Lane area.

Matthew Acton ● 2350d7 Comments

Absolutely driving me nuts - it's on, it's off, it's on then it's off.  Some days I may get it to stay on for a couple of hours then it starts another day it just starts and goes on.  I will be right in the middle of something and it's off.Completely driving me bonkers.  I don't think it has anything to do with routers etc in my case.

Bernadette Paul ● 2350d

Spoken with Sky - who have confirmed it's not a router issue but an external fibre one requiring an Openreach engineer. Apparently one will be out by Saturday to resolve, let's see...

Matthew Acton ● 2350d

http://bit.do/fFJ6p

Julian Pavey ● 2350d

A bit late to the party, but yes we have been having problems, particularly this morning. Either extremely slow or non existent broadband, a particular nuisance when a lot of us are trying to work from home.Happy to hear someone has now spoken to Sky - I tweeted them earlier, but have heard nothing. To be honest I always dread trying to speak with any of these organisations and the interminable 'pushing one for this' and 'pushing three for that' before being put in an endless queue and then being cut-off.Thank you for the posts, and fingers crossed it is fixed shortly.

Mark Edwards ● 2350d

Glad to hear this will be sorted as we've been going mad for weeks (off Bollo Lane) losing signal every few minutes. Wreaks havoc with Zoom meetings, etc. Praise indeed to the person who actually managed to speak to Sky and get a sensible explanation rather than the usual 'turn it off and on again and spin round twice'.

Peter Evans ● 2350d

Sounds to me that Matthew Acton was saying an open reach engineer will be out to the specific fibre cabinet that supplies his broadband.(fibre)Since your off Bollo Lane and Mathew is in the chiswick lane area i doubt you or possibly others will be getting a fix.

Julian Pavey ● 2350d

Thanks Julian - I think that's right. My advice to all is to call Sky and don't be put off by the pre-recorded 'priority' covid customer message. I got through straight away and was advised that they aren't busy at all as they simply aren't getting the calls from those they are giving priority too.To not be able to work from home is relatively speaking a priority.

Matthew Acton ● 2350d