Forum Topic

Frozen food delivered from Sainsbury

I have just started getting Sainsbury deliveries, so I have never used this service previously. I was wondering what happens if I order frozen food. When it comes is it defrosted? Information gratefully received!

Iris Hill ● 2375d10 Comments

IrisIf it's even partially defrosted I'm fairly certain you can't put it in the freezer. Suggest you send it back.

Loraine Pemberton ● 2375d

I've had various deliveries from different supermarkets of late, and the frozen stuff has always arrived, well, frozen.

Gordon McDonald ● 2375d

No, Iris, I believe they have refrigeration in the vans, so it comes fully frozen.  They used to put the frozen items in bags that were a different colour from the other food so you could identify it quickly and get it in the freezer, but they don't do that now unfortunately. The problem I found with Sainsburys was that their fresh fruit often went off very quickly, and then when they stopped delivering in bags it would take me a long time to unload it from the crates and put it away so I went back to Ocado for a while.  Now I use both depending who has a slot available when I need it.  Ocado tends to be a bit more expensive but their fresh fruit lasts longer.

Claire Moran ● 2375d

that's great thanks! I am gradually learning about having food delivered. It seems bizarre to be doing this when I am perfectly well able to go to supermarkets as usual,  but the Government has decided I need to shield which is a proverbial pain!

Iris Hill ● 2375d

I have done it since they started delivering food - not having a car and a severe back problem which means I can't lift or carry very much it has been a godsend over the years.  I tend to do a couple of largish shops per month which includes food, household and most chemist stuff.  I think it's amazing that a nice man (usually) turns up within a specified time slot with pretty much exactly waht you need!

Claire Moran ● 2375d

I should enjoy it Iris.  I’ve been a regular weekly  customer of Sainsbury’s for about 32 years but never registered for online deliveries and now I can’t get a delivery. I’m a bit annoyed considering how much I spend there.I’m over seventy but perfectly capable of getting my groceries, however dislike the experience more and more, shoppers trying to dodge each other  around the aisles etc. I’ve had frozen food delivered from Iceland and it’s arrived pretty solid so you should be okay.

Michael David Rowe ● 2375d

Well done in managing to get Sainsbury's deliveries, Iris. I tried a few weeks ago, when the lockdown started, and couldn't even get into their website as they didn't have me on their 'elderly and vulnerable' list. I don't see myself as vulnerable, but I do fall into the right age-bracket, so I wrote a firm but perfectly polite letter to the manager, but so far have received no reply or acknowledgement.

Colin Jordan ● 2375d

It’s difficult finding an email address to use for contacting Sainsbury’s. In the end I found one for Mike Coupe the CEO mike.coupe@sainsbury.co.uk  and complained by email to him about not being able to get a delivery or even register for one. I doubt if the email got to him but I did get this reply:-Thank you for your email. We are currently ensuring we assist the most vulnerable to ensure they are able to gain access to weekly grocery deliveries.  We are able to identify our extremely vulnerable customers by those who currently have an active grocery account, those who have been asked to shield by the NHS and those who have no support network. If you believe you fit the above criteria then please reply by return of this email this so we can further verify this. Should you need further assistance I would kindly suggest you visit the government website for advice: www.gov.uk/coronavirus-extremely-vulnerable I do apologise for any disappointment caused should we not be in a position to assist you further. Kindest regards Scott Billingsley | Executive OfficeJ Sainsbury plc | 33 Holborn | London EC1N 2HTscott.billingsley@sainsburys.co.uk  | 0207 695 8900Which I didn’t think much of. Yesterday the website did allow me to register as a customer but the is still no chance of getting a delivery. They don’t even ask your age. If I felt they were actually fully booked with vulnerable people I could accept it but I don’t believe they are. They just treat loyal customers with complete disdain.

Michael David Rowe ● 2375d

Well ocado have the government list and ur vurninable they still won't deliver it have ordered in last 3 months

Jon morris ● 2375d

For those who can't get online deliveries, are you on WhatsApp groups for your road?  Most roads now have them.  I know it's not the same as being able to order exactly what you want when you want it but in our road there are a fair few who don't have Internet access or for one reason or another can't get online orders and every time anyone who can order online gets a slot we let all the neighbours know and ask if they need anything. It's working quite well.  Plus there are a lot of local suppliers including restaurants now delivering locally, as well as national groups apart from the major supermarkets doing the same.

Claire Moran ● 2375d