Forum Topic

Sainsburys delivery

Hello allMy mother who's 74 and recovering from surgery can't get out of the house to get to Sainsburys. She's been relying on the delivery service.She's had a message from them saying after the 23rd they'd get in touch as she's classed as vulnerable.However the app is now closed and entering her details on the webpage it now says she doesn't seem to be in the vulnerable group and there's no slots available.She tried calling the 0800 number but gave up after an hour. I know this seems to be a problem but has anyone got any ideas?Very shoddy service

Basil Finnis ● 2416d3 Comments

I suspect the team at the Sainsbury call centre have taken all the telephones off the hook and run away...

Stuart Kerr ● 2416d

Give them a tweet and give it an hour\/Get down to our sainsburys and ask to speak to the manager and see if he can do anything. Even is hes seen as not very good.\/Email your MP as an adition to any resolutions. If shes working that is ?\/ See if a local group in in operation within your mums area.\/Possibly make the trip yourself even is some distance from W4 as the last option.

Julian Pavey ● 2416d

Thanks Julian. I was already doing the trip but obviously not so much now. I'll pop down there and try the manager. I went before and they said ring the head office but that's no good either.

Basil Finnis ● 2415d